Refund Policy

You can get a full refund of a credit purchase if you ask within 30 days of the purchase and none of the credits it added have been spent. Once any credits from a purchase have been used, that purchase is no longer refundable, in whole or in part.

Free credits are always spent before purchased ones. If you buy a pack and keep working within your 5,000 free monthly credits, the pack stays untouched and remains refundable for the full 30 days.

Purchased credits do not expire while your account is open, so there is no need to ask for a refund simply because you have not used them yet.

A request that fails or is refused — an error from us, an unavailable source, a rate limit, a missing permission — costs nothing, and every response reports what it charged. A successful call is charged per result returned, with a one-credit minimum when nothing matched, because the source was still queried. Those charges are for work done and are not refunded individually.

Email support@weirapp.io from the address of the workspace owner, with the workspace name and the receipt or order reference from your purchase confirmation. We aim to reply within two business days.

Approved refunds are issued by Dodo Payments, our Merchant of Record, to the original payment method, including any tax collected on the purchase. Depending on your bank, the money usually arrives within 5 to 10 business days. The refunded credits are removed from your workspace when the refund is issued.

Purchases paid in USDC on Solana are refunded by our support team, by hand, in USDC on Solana to the wallet the payment came from. Include the purchase date in your email; the transaction signature helps if you have it.

If you were charged twice, charged the wrong amount, or did not receive the credits you paid for, we will correct it or refund it whether or not 30 days have passed. The same applies if a fault in the Service consumed credits it should not have.

Deleting a workspace removes its credits. If a recent purchase is still eligible for a refund, ask for it before you delete the workspace. If we close your account for any reason other than a breach of our Terms of Service or Acceptable Use Policy, or if we stop offering the Service, we refund your unused purchased credits.

If something is wrong with a charge, please contact us first — it is almost always faster than a dispute. If a payment is charged back, the credits it bought are removed, and the workspace may be paused until the dispute is resolved.

This policy does not limit any right you have under the consumer law of the country where you live. Where such a right gives you more than this policy, it applies.

• In some countries, consumers have a right to withdraw from a purchase of digital content, which ends once its use begins with their consent. Our 30-day refund for unused credits is designed to be at least as generous.